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Written by Administrator   
Tuesday, 22 November 2005

My username and password aren't working!

These are the two common problems when you're battling to login to the ASSA website:

  • You get a 'Incorrect Username & Password' pop-up box
  • You login, but you cannot view all the articles - you still see 'Become a member to read more ...'

Incorrect Username & Password Pop-up box

If you're getting this error, ensure that you are filling in the correct username and password, as per the email you received - remember the password is all lowercase. If you're still getting the pop-up box, contact .

Logged in, but you still don't have access

The ASSA website saves a small file called a 'session cookie' to your machine every time you login to the ASSA website. This cookie is set to expire as soon as you logout or close the browser window. Sometimes, this process doesn't happen the way it's supposed to and you're left with a corrupt cookie on your machine.

To fix this, do the following:

  • Go to 'Tools' > 'Internet Options' on your Internet Explorer Window
  • Click on the 'Delete Cookies' button and then click the 'OK' button.
  • Hold down the 'CTRL' key on your keyboard and click the 'Refresh' button on your browser.
  • Try logging in with your username and password again.
  • If you're still getting the pop-up box, contact .
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